Your stay

Please remember that a hospital stay can also be planned. This will allow you to avoid unnecessary stress so that you can concentration fully on your recovery. Here are some tips:

 

Things to do before hospitalisation:

  • Examinations ordered by your GP or specialist
  • Notify your GP
  • Bring all results, documents and report
  • Discussions concerning the discontinuation of medication in time
  • Arrange an admission date
  • Notify relatives and friends of the address, telephone numbers and visiting hours

 

Financial matters:
Standard-rate treatment costs (social insurance) are settled with the Gesundheitsplattform Steiermark (Styria Healthcare Platform).

 

You will pay a legally required contribution per day of your inpatient hospitalisation. The amount is based on your compulsory insurance.

 

But these deductibles can be charged for a maximum of 28 days per calendar year. Patients who are exempt from prescription charges pay no contribution.

 

Additional Services such as telephone, postage, the purchase of crutches, x-ray copies, will be charged directly to the patient upon discharge.

 

Superior-rate treatment costs (special class) are settled with the Gesundheitsplattform Steiermark (Styria Healthcare Platform). The additional costs for the special class will be settled with your private health insurance. It is important for you to be informed of the scope of Services of your private health insurance. If your supplementary insurance does not pay, you will have to bear the costs incurred for the special class (special class surcharge and fees) yourself.

 

Non-insured persons must pay all the costs incurred themselves!

 

Companions for children of any age can be admitted. Up until a child’s fourth birthday, the stay for a companion is free of charge. After the fourth birthday, a graduated scale of fees will be charged.

 

 

What should you bring?

Please bring only that which you absolutely need for your stay in the hospital. Storage facilities in the hospital room are limited.

 

Important items:

  • E-Card
  • Photo ID
  • Your results
  • Your doctor’s instructions
  • Medication that you take regularly
  • ID Cards (e.g. diabetic passport, immunisation card, blood group)

 

Please don’t forget:

  • Your personal toiletry items (toothbrush, toothpaste, comb, etc.)
  • Slippers
  • Bathrobe
  • Towels
  • Persona items (glasses, hearing aids, walkers, etc.)

We will make every effort to accommodate your personal habits and wishes. This will allow you to relax, and we will be happy to help you if you need something.

But we do ask you to bear in mind some of the following points of our organisation. The best care can be ensured only if the daily routine is orderly and regulated.

 

Admisson-discharge

Inpatient admission/discharge takes place on the ground floor opposite the bank of lifts. The Reception Desk is responsible for admissions/discharges outside normal opening times.

For this we will need some personal information (e-card, supplementary insurance, policy number, etc.) and Information regarding a relative for notification.

 

Meals

You will make a daily selection from three different lunch menus. Naturally, a vegetarian meal is also available as a choice. If you require special types of food, our dieticians will take care of it.

Breakfast

Having lunch

Dinner

off 7:15 a.m.

off 11:30 a.m.

off 17:00 p.m.

Docotor’s visits

In our facility, a doctor’s visit is made every day. The exact times are available in the Information sheets of the respective ward. We ask that you please remain in your room and that you refrain from receiving visitors at these times.

 

Night rest

Out of consideration of other fellow patients, we ask you to observe the night rest after 9:00 p.m. and use the rooms provided for any activities.

Please fill out a patient survey to provide us feedback regarding your satisfaction with our Service. You will also be briefed regarding additional medical procedures at home. You will receive the discharge note with a brief medical report when you check out.

 

Discharge times:          07:00 – 10:00 a.m., or as ordered by the physician